UK Holidays In The

FAQs

£9.50 Holiday FAQs



£19.50 Holiday FAQs



General FAQs



"When does your HOTLINE open?"

For queries relating to your holiday booking, please call our HOTLINE on 0844 543 9743 which opens on Monday 27th September.

For queries relating to your ferry crossing, please call Our HOTLINE on 0844 543 9777 which opens on Monday 27th September.

or email us by visiting www.ukholidaysinthesun.co.uk and use the Contact Us section

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I haven't received my holiday confirmation"

If you have not received your holiday details, our HOTLINE opens on Monday 27 September 2010 at 9am. Please call us on 0844 543 9743 and we will be able to provide you with contact details of the Park allocated.

If unsuccessful, your payment will be returned by 8 October 2010.

Please contact our HOTLINE as soon as possible or visit www.ukholidaysinthesun.co.uk and use the Contact Us section.

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I haven't received my ferry confirmation"

If your booking has been successful, your ferry confirmation should have been sent to you. Please contact our HOTLINE on 0844 543 9777 which opens on 27th September or visit www.ukholidaysinthesun.co.uk and use the Contact Us section). We can advise you of your crossing times and re-issue confirmation to you.

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I would like to change the park/date of the holiday or cancel the holiday I have been allocated"

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the allocated booking. When you send us your application you are agreeing to the terms and conditions of the offer as printed with the booking form, condition number 10 clearly states that no cancellations or amendments can be made after we receive your application form. Therefore, unfortunately, we are unable to change your holiday.



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"I would like to change the Ferry Crossing times/dates I have been allocated."

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the ferry crossings. When you send us your application you are agreeing to the terms and conditions of the offer as printed with the booking form, condition number 20 clearly states that you will accept any specific ferry crossing time from within that band. Sailing times may vary slightly during certain times of the year. Therefore, unfortunately, we are unable to change your ferry crossing.



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"I would like to add additional people to my booking"

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the application and/or the ferry crossings. The ferry has been booked for the amount of passengers on the application form and cannot be amended.



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"I would like to transfer my holiday to another party"

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the allocated booking. When you send us your application you are agreeing to the terms and conditions of the offer as printed with the booking form, condition number 10 clearly states that no cancellations or amendments can be made after we receive your application form.

Any changes to party details are made solely at the discretion of the Park, you will need to contact the Park directly to discuss this request.



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"I would like to extend my holiday"

We are unable to make amendments to your allocated holiday. Your ferry crossing has been booked for the duration of the original holiday and cannot be amended.



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"I would like to add insurance to my booking"

You can add insurance to your holiday at the cost of £22.50 for your whole party. Please call the HOTLINE on 0844 543 9743 and have your credit/debit card details with you. Your insurance documents will then be sent to you.

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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Contact Details And Key Dates



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"When Will The First Token Appear In the Newspaper?"

The first token will appear in the Sun newspaper on Saturday 1st September.
The pullout will be in-paper on Thursday 9th September.



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"What is the latest date I can send my application in to UK Holidays in the SUN?"

In order for us to process your booking request we must have received your application by 1st October 2010.
Any application received after this date will be returned as unsuccessful.



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"When does your HOTLINE open?"

For queries relating to your holiday booking, please call our HOTLINE on 0844 543 9743 which opens on Monday 27th September.

For queries relating to your ferry crossing, please call Our HOTLINE on 0844 543 9777 which opens on Monday 27th September.

or email us by visiting www.ukholidaysinthesun.co.uk and use the Contact Us section



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Confirmations



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"I haven't received my holiday confirmation."

If you have not received your holiday details, our HOTLINE opens on Monday 27 September 2010 at 9am. Please call us on 0844 543 9743 and we will be able to provide you with contact details of the Park allocated.

If unsuccessful, your payment will be returned by 8 October 2010.

Please contact our HOTLINE as soon as possible or visit www.ukholidaysinthesun.co.uk and use the Contact Us section.



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"I have lost my holiday confirmation."

The holiday confirmation is sent to you directly from the park, if you contact them they will be able to provide you with a replacement. If you do not have your holiday park contact details, please contact our HOTLINE on 0844 543 9743 and we will be happy to provide you with the parks telephone number. (Our HOTLINE opens at 9.00am on Monday 27th September or visit www.ukholidaysinthesun.co.uk and use the Contact Us section)

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I have moved house and would like to update my address on your database to ensure that I still receive any documentation."

Please send us confirmation in writing of your old and new address details, we will amend our database accordingly.
Please write to:

UK Holidays In The Sun
'Change of Address'
PO Box 1811
Colchester
Essex
CO2 8LF


or visit www.ukholidaysinthesun.co.uk and use the Contact Us section



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Application



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"I have been allocated a park or date that I did not detail on my application form."

Please contact our HOTLINE on 0844 543 9743 or visit www.ukholidaysinthesun.co.uk and use the Contact Us section. Our customer service representative will take your details and retrieve your original application form to enable us to investigate.

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I sent my application in with my friend; we wanted the same park and date, but they are different."

We make every effort to allocate the same park / date, however due to the high volume of applications received, there may not have been sufficient availability at that particular park to accommodate both parties. Therefore your other choice of parks and dates were allocated.

Whilst we always endeavour to do so, unfortunately we are unable to guarantee that multiple applications will be similarly processed (as detailed in our terms and conditions, number 6)

Due to the nature of the promotion and as detailed in our terms and conditions, we are unable to amend or cancel your holiday under these circumstances.



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"I would like to change the park/date of the holiday or cancel the holiday I have been allocated."

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the allocated booking. When you send us your application you are agreeing to the terms and conditions of the offer as printed with the booking form, condition number 10 clearly states that no cancellations or amendments can be made after we receive your application form. Therefore, unfortunately, we are unable to change your holiday.



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Priority



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"I had a priority application but did not get my first choice park/date, why?"

We are sorry that you were not allocated your first choice park / date. Unfortunately a 'priority application' does not 'guarantee' that your first choices will be successfully matched. It does mean that your application form was processed ahead of newspaper applicants, giving you a much higher chance of us successfully matching your dates and parks, but unfortunately at the time your application was processed your first choice of date/ park was not available.

The Sun Holiday promotion is extremely popular resulting in thousands of applications being received on a daily basis. Unfortunately not all parks issue the sun holiday promotion with all dates and availability does vary, which sometimes can result in you not being allocated your first choices.



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"I had a priority application but did not get a holiday, why?"

We are sorry that you were unsuccessful in your application. Unfortunately a 'priority application' does not 'guarantee' a booking. It does mean that your application form was processed ahead of newspaper applicants, giving you a much higher chance of us successfully matching one of your dates and parks, but unfortunately at the time your application was processed your choice of dates and parks could not be matched.

The Sun Holiday promotion is extremely popular resulting in thousands of applications being received on a daily basis. Unfortunately not all parks issue the sun holiday promotion with all dates and availability does vary, which sometimes can result in a priority applicant not being successful.

The promotion runs three times a year in the newspaper and you will of course be sent a priority application for the next promotion.



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Party



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"I would like to add additional people to my booking"

Please contact our HOTLINE on 0844 543 9743 or visit www.ukholidaysinthesun.co.uk and use the Contact Us section. Our customer services representative will be able to advise if it is possible to add more people to your booking - if your allocated holiday home is large enough to accommodate the extra persons and you holiday date is more than 14 days away, we will require 15 / 9.50 for each additional person (dependant on allocated holiday date).

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I would like to transfer my holiday to another party"

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the allocated booking. When you send us your application you are agreeing to the terms and conditions of the offer as printed with the booking form, condition number 10 clearly states that no cancellations or amendments can be made after we receive your application form.

Any changes to party details are made solely at the discretion of the Park, you will need to contact the Park directly to discuss this request.



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Accommodation



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"I have been allocated a holiday, but I am unhappy with accommodation type I have been allocated"

Unfortunately due to the nature of this promotion, we can not specify the type of accommodation you will be given, all accommodation types are listed in the newspaper. Each park selects the accommodation types for bookings based on party size and availability.



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"I would like to upgrade or extend my holiday"

We are unable to make amendments to your allocated holiday. Once your sun holiday is booked, any unit upgrades / additional nights are organised by your allocated holiday park (if available). Please contact the holiday park directly to discuss your requirements.



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Insurance



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"I would like to add insurance to my booking"

You can add insurance to your holiday at the cost of £9.50 for your whole party. Please call the HOTLINE on 0844 543 9743 and have your credit/debit card details with you. Your insurance documents will then be sent to you.

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I haven't received my insurance documents"

Insurance documents are usually sent 14 days before your holiday commences.

If your holiday is within 14 days, we apologise that you have not received them, please contact our HOTLINE on
0844 543 9743 or visit www.ukholidaysinthesun.co.uk and use the Contact Us section and we will organise for the documents to be re-sent.

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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"I need to make an insurance claim, how do I go about this?"

If you took insurance through our promotion, claims are dealt with directly with the insurance company. If you need to make a claim, you will need to contact the insurance company (Optimum Underwriting Limited) directly who will send you a claim form to complete. Their contact details are:

Preferential Administration Services
6th Floor
Central House
Cliffton Road
Southend On Sea
Essex
SS1 1AB

Telephone: 0843 208 1907
Fax: 0843 208 1904
Please quote Scheme Number UE400



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Upgrades/Extensions



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"I would like to upgrade or extend my holiday"

We are unable to make amendments to your allocated holiday. Once your sun holiday is booked, any unit upgrades / additional nights are organised by your allocated holiday park (if available). Please contact the holiday park directly to discuss your requirements.



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"I need to make an insurance claim, how do I go about this?"



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Supplements



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"Which supplement charges do I 'have' to pay and how do I pay them?"

The 'Service' charge, where applicable (includes gas & electric) is compulsory. Entertainment passes and bed linen are optional. All information regarding supplement charges are detailed against each individual park in the newspaper.

All supplement charges must be paid directly to the park.

Please note that if supplement charges are not paid on time (the date specified on the confirmation from the park), the holiday may be cancelled by the park operator. There are no refunds in this instance.



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"I would like to take my pet on holiday"

Due to the terms and conditions of the offer (Number 19), we are unable to accept pets through this promotion. If your allocated holiday park/accommodation accepts pets, it will be shown on your confirmation and all pet prices need to be paid directly to the park. However, if your allocated park does not accept pets, we are unable to amend or cancel your booking.



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"I would like to know what the ferry prices are"

If you have been allocated a park in the Isle Of Wight a voucher detailing the specially discounted price is sent to you directly from the holiday park. The voucher will arrive with your final holiday confirmation once all park charges have been paid. If you do not receive your voucher, please contact the holiday park directly.



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Park



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"I have contacted the holiday park and they have no record of my booking"

Please contact our HOTLINE on 0844 543 9743 or visit www.ukholidaysinthesun.co.uk and use the Contact Us section and we will contact the park on your behalf to re-confirm the booking / details.

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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Change Of Details



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"I have moved house and would like to update my address on your database to ensure that I still receive any documentation"

Please send us confirmation in writing of your old and new address details, we will amend our database accordingly. Please write to:

UK Holidays In The Sun
'Change of Address'
PO Box 1811
Colchester
Essex
CO2 8LF

or visit www.ukholidaysinthesun.co.uk and use the Contact Us section



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Amendments



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"I would like to change the park/date of the holiday or cancel the holiday I have been allocated"

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the allocated booking. When you send us your application you are agreeing to the terms and conditions of the offer as printed with the booking form, condition number 10 clearly states that no cancellations or amendments can be made after we receive your application form. Therefore, unfortunately, we are unable to change your holiday.



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"I would like to add additional people to my booking"

Please contact our HOTLINE on 0844 543 9743 or visit www.ukholidaysinthesun.co.uk and use the Contact Us section. Our customer services representative will be able to advise if it is possible to add more people to your booking - if your allocated holiday home is large enough to accommodate the extra persons and you holiday date is more than 14 days away, we will require 15 / 9.50 for each additional person (dependant on allocated holiday date).

Calls cost 5p per minute at all times from a BT landline. Charges from other networks or mobiles may vary.



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Return To Amendments Menu

"I would like to transfer my holiday to another party"

Unfortunately due to the nature of this promotion, once we have received your application we are unable to cancel or make any amendments to the allocated booking. When you send us your application you are agreeing to the terms and conditions of the offer as printed with the booking form, condition number 10 clearly states that no cancellations or amendments can be made after we receive your application form.

Any changes to party details are made solely at the discretion of the Park, you will need to contact the Park directly to discuss this request.



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"I would like to upgrade or extend my holiday"

We are unable to make amendments to your allocated holiday. Once your sun holiday is booked, any unit upgrades / additional nights are organised by your allocated holiday park (if available). Please contact the holiday park directly to discuss your requirements.



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"I have moved house and would like to update my address on your database to ensure that I still receive any documentation"

Please send us confirmation in writing of your old and new address details, we will amend our database accordingly. Please write to:

UK Holidays In The Sun
'Change of Address'
PO Box 1811
Colchester
Essex
CO2 8LF

or visit www.ukholidaysinthesun.co.uk and use the Contact Us section



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